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International Shipping
Do you ship to my country?
  We welcome international customers and ship to all countries around the world.  You can check to see if we ship to your country by adding an item to your cart and proceeding to the Checkout page, where you can input your shipping address details including country.  This will also give you the shipping options to your country.  You may create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country does not appear in the dropdown menu for shipment, please contact customer service at Support@NewPower99.com.
What are my payment choices?
  During the checkout process you may choose any of our payment options and continue to place your order.  We accept payment by PayPal (including PayPal echecks), Visa, MasterCard, DiscoverCard, and American Express, and Google Checkout. Please note that we will not ship your order until we receive payment from you.  If you experience difficulties with credit card validation during the checkout process, please use PayPal as your payment method.
When will my order ship and what are my shipping charges?
 
Shipment is usually the same day or within 24 hours of receiving your order. You will be sent an email notification that your order has been shipped. You can also check your account status to see when your order has been shipped by clicking the "My Account / Order Status" link.
 
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Certain shipping choices are available to select countries only. Please select the choice which best meets your delivery requirements from the drop down menu. Please see Shipping Choices, Average Transit Times, and Price Range below for additional information that may be helpful to your decision.
 
Shipping Choices, Average Transit Times, and Price Range
 
The time it takes to receive your order can depend on how long it takes your order to be processed through your country’s customs system. This can vary widely in any given country. Below is a general estimate of delivery times for the various classes of postal service:
 
Express Mail International – Most reliable and expedited service around the world, average transit time is 4-6 business days. Package tracking is available. Price averages $32-$37 USD.
 
Priority Mail International – Reliable priority service around the world, average transit time is 7-11 business days. Price averages $17-$22 USD.
 
First Class Mail International – Available to select countries and economical, average transit time may vary, please allow 9-15 business days. Price averages $7-$12 USD.
 
How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order. Only certain shipping choices have product tracking, as noted above.  Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Support@NewPower99.com for assistance.
 
What if my order has not arrived?
If your order has not been delivered or is taking longer than average, please be patient. The average transit times above are just an average, and do not include weekends and holidays. There are many things that can cause several days of delay to an international shipment, including weather, customs clearing, address issues, inefficient local postal service, etc. We find that most shipments indeed arrive safely to their destinations. Please wait to contact us with delivery questions until 5 business days past the longest average transit time of any of the shipment choices. If your order has still not arrived, please contact Support@NewPower99.com for assistance. International shipping is not guaranteed, and international shipping cost is not refundable.
What is the return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.

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